Return Policy
Last updated: October 21, 2026
The Ant-Mote™ is made in the USA by D·A·Z Innovation Inc, a small company. We keep our policy simple so you know exactly what to expect.
## At a Glance
- Single products: not eligible for return.
- Complete Kits: returnable within 14 days of delivery if unused and unopened. Refunds are issued by check, less a 20% restocking fee.
- Damaged or defective items: email us within one (1) year of purchase, and we will make it right at no cost to you.
- Product issues after use: covered by our [Limited Lifetime Replacement Warranty](/warranty-info).
- Orders cannot be changed or canceled once placed. Most orders ship within 24 hours.
- We ship to the contiguous United States only.
## Single Products
As a small company, we are not able to accept returns on single products at this time. Single products include The Ant-Mote™ for ⅝" and 1" poles, replacement rubber bushings, and any other item purchased on its own rather than as part of a Complete Kit.
This does not affect items that arrive damaged or defective, orders where we sent the wrong item (see below), or our warranty coverage.
## Complete Kits
Complete Hummingbird Feeder Kits may be returned within 14 days of delivery if every component is unused, not installed, and still sealed in its own original packaging. Each kit ships as two or three individually packaged items inside a larger shipping box. Opening the shipping box is fine; opening the packaging of any item inside it makes the kit ineligible for return.
How to return a kit
1. Email info@theantmote.com within 14 days of delivery with your order number and the reason for your return. Please do not ship anything until we confirm your return.
2. Once confirmed, ship the complete kit, with all items in their original packaging, to: D·A·Z Innovation Inc, 445 E Camden Ave, Moorestown, NJ 08057
3. Return shipping is your responsibility. We recommend a tracked service, since we cannot be responsible for returns lost in transit.
4. Once your return arrives and passes inspection, we will mail you a check for the product price less a 20% restocking fee within 10 days. Checks are mailed to the billing address on your order unless you tell us otherwise.
Example: For a $94.99 kit, the restocking fee is $19.00 and your refund is $75.99. Original shipping charges are not refundable.
Kits we cannot accept
- Kits returned more than 14 days after delivery
- Kits with any item's packaging opened, or any component used, installed, or filled
- Kits that are incomplete or were damaged after delivery
- Kits shipped back without contacting us first
## Damaged or Defective Items
In the rare event that your order arrives damaged or defective, or we sent the wrong item, please email info@theantmote.com within one (1) year of your purchase date and include:
- Your order number
- Photos of the item (and the shipping box, if you still have it)
- A short description of the issue
We will make it right by sending a replacement at no cost to you, or a full refund if a replacement is not available. In most cases, you will not need to send anything back, and no restocking fee applies.
## Product Issues After Use
Wear or other problems that come up after your Ant-Mote™ or pole has been in use are covered by our [Limited Lifetime Replacement Warranty](/warranty-info). Aspects® nectar feeders are warrantied directly by Aspects. See our Warranty page for details.
## Order Changes and Cancellations
Most orders ship within 24 hours, so orders cannot be changed or canceled once placed. Please double-check your items, sizes, and shipping address before checking out. If you change your mind about a Complete Kit after it arrives, the return terms above apply.
## Shipping Area
We currently ship only to addresses in the contiguous United States. We do not ship to Alaska, Hawaii, US territories, or international addresses at this time.
## Retail and Wholesale Purchases
This policy applies to orders placed at theantmote.com. If you bought The Ant-Mote™ from a retail store, please contact that store about returns. For wholesale orders, please contact us directly.
## Questions
Have a situation this policy doesn't cover? Email info@theantmote.com. We read every message and will do our best to help.
You are entitled to a written copy of this policy on request.